Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@tattootumblers.com. Please note that returns will need to be sent to the following address: 12444 NW 10th St. Bldg G, Ste 202 - 111, Yukon, OK 73099
If your return is accepted, we’ll send you a RMA number, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We cannot pay return postage.
You can always contact us for any return question at sales@tattootumblers.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@tattootumblers.com.
Exchanges
No Exchanges
Due to the nature of our products, Tattoo Tumblers does not accept exchanges.
Please carefully review your order, including the product, color, design, quantity, and any personalization details, before completing your purchase. Once an order has been placed, products cannot be exchanged for a different design, color, size, or other item.
Custom and Personalized Products
Custom and personalized products are made specifically for the customer and cannot be exchanged.
Customers are responsible for ensuring that all names, wording, spelling, dates, artwork selections, and other personalization information submitted with an order are correct.
Tattoo Tumblers is not responsible for errors in information provided by the customer.
Damaged or Incorrect Items
Our no-exchange policy does not apply when an item:
- Arrives damaged;
- Is defective;
- Is different from the item ordered; or
- Contains an engraving or personalization error made by Tattoo Tumblers.
If there is a problem with your order, please contact Tattoo Tumblers within 7 days of the delivery date shown by USPS tracking.
Please provide your order number, a description of the issue, and clear photographs of the product and, if applicable, the shipping packaging.
Once the issue has been reviewed and verified, Tattoo Tumblers will determine the appropriate resolution, which may include a replacement or refund at no additional cost to the customer.
Change of Mind
We do not accept exchanges because a customer changes their mind, prefers another design or color, or decides they would rather have a different product after receiving their order.
Questions
If you believe there is a problem with your order, please contact us using the contact information provided on TattooTumblers.com and include your order number.
All sales are final with respect to exchanges, except when Tattoo Tumblers determines that an item is damaged, defective, incorrect, or contains an error caused by us.
I would actually call this “Returns & Exchanges Policy” and address refunds/returns at the same time. Otherwise, saying “no exchanges” leaves unanswered whether a customer can simply return the tumbler for a refund, which creates a loophole in the policy.